Customer Service

Job Description:

– To ensure customer’s/member’s queries/complaints by face to face or via phone, social media, and other company communication tools in specific language market.

– Obtain and evaluate all relevant information to handle product and service inquiries.

– Provide delivery information and process orders, forms, applications and requests.

– Follow up the voyage of the shipment and keep customer updated information.

– Provide feedback on the efficiency of the customer service process.

– Follow up with the airlines/shipping lines to ensure the arrival information are correct.

– Other assignments as requested by Manager.


Education: at least Bachelor’s Degree in foreign trade or related fields with specialization in import-export.

Experience: at least 2+ years of related fields experience

– Fluently in English.
– Computing/Software: MS Office (Microsoft Word, Excel and PowerPoint)
– Data analysis skills
– Problem-solving skills

Salary: Negotiation

Working Location:
– Cai Mep IZ, Tan Phuoc Ward, Phu My Town, Ba Ria – Vung Tau Province
– Lot C1, Phu My 3 SIP, Phuoc Hoa Ward, Phu My Town, Ba Ria Vung Tau Province

Employees’ benefits:

– Commuting bus (Ho Chi Minh City ⇔ VREC, Vung Tau City ⇔ VREC and Bien Hoa city ⇔ VREC)

– The 24/24 personal accident insurance. (including employees in probationary period).

– Free meal for all working days.

– Paid annual leave/Annual health check.

– The Social, Health, Unemployment Insurance as Vietnam’s current laws

– Language allowance (Japanese).

– Welfare: wedding, birthday, sickness, funeral allowance, holidays, bonus…

– And other benefits during work.

Ms Dung/ Ms Lụa- HR Department/ SĐT: 0254 3938 038 – Ext: 108
Email address:

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